Choose Your Own Adventure: Scenarios for GenAI Use in Continuing Care

The best way to learn about the impact of Generative AI tools on continuing care is to try it. This activity invites you to select a scenario and try Generative AI for yourself. Each scenario includes everything you need. Pick the one that matters most to you right now.

Time: 15-20 minutes
What you need: A device with internet access (laptop, tablet, or phone)
AI tools to try: ChatGPT, Claude, or Gemini – pick whichever loads fastest for you

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Scenario 1: The Upset Family Email

The Situation

It’s 4:45 pm on Friday. You’re about to leave for the day when you see this email in your inbox:

Subject: Mom’s clothing – VERY UPSET

I visited Mom today and she was wearing someone else’s clothes AGAIN. This is the third time this month. The CNAs don’t seem to care about her dignity at all.

I’m seriously considering moving her to another facility. I need a call from you by Monday morning or I’m contacting the ombudsman.

• Sarah Miller

You need to respond before you leave today, but you also need to sound professional, empathetic, and not defensive.

Your Challenge

Draft a response email in the next 10 minutes that:

• Acknowledges her concern about her mother’s dignity
• Shows you take this seriously
• Explains that you’ll investigate what happened
• Commits to specific follow-up within 24 hours
• Sounds warm and personal, not corporate

Step 1: Copy this prompt EXACTLY

Click in the text box below and copy this entire prompt (Ctrl+C or Cmd+C):

I'm a long-term care administrator. A family member is upset because their mother with dementia was wearing incorrect clothing. Draft a professional, empathetic response that: (1) acknowledges their concern about dignity, (2) explains we take this seriously, (3) describes our investigation process, (4) offers specific follow-up within 24 hours. Keep it under 150 words. Use a warm, personal tone - not corporate.

Step 2: Paste the prompt into your AI tool

The AI will generate a response email. Read it carefully and ask yourself: Would I actually send this?

• Does it sound like me?
• Is it too formal or too casual?
• Does it make promises I can keep?
• What’s missing?

Make it better (if you have time)

If the response isn’t quite right, you can ask AI to revise it. Try saying:

• “Make this less formal and more personal”
• “This is too apologetic. Revise to be empathetic but professional”
• “Add a sentence about how we’ll prevent this in the future”
• “Make it shorter – under 100 words”

Step 3: Read what AI gives you

The AI will generate a response email. Read it carefully and ask yourself: Would I actually send this?

• Does it sound like me?
• Is it too formal or too casual?
• Does it make promises I can keep?
• What’s missing?

Step 4: Make it better (if you have time)

If the response isn’t quite right, you can ask AI to revise it. Try saying:

• “Make this less formal and more personal”
• “This is too apologetic. Revise to be empathetic but professional”
• “Add a sentence about how we’ll prevent this in the future”
• “Make it shorter – under 100 words”

What to Watch For

❌ Common AI Mistakes:

Too apologetic: “I’m so incredibly sorry this happened. This is completely unacceptable and inexcusable…”

• Why it’s a problem: Sounds like you’re admitting fault before investigating

Making promises you can’t keep: “This will never happen again…”

• Why it’s a problem: You can’t guarantee that

Too corporate: “We apologize for any inconvenience this may have caused…”

• Why it’s a problem: Sounds robotic, not caring

Adding details you didn’t give it: “I’ve already spoken with the evening shift CNAs…”

• Why it’s a problem: AI is making up details. You need to verify everything.

✅ What Good Looks Like:

A good AI response will:

• Acknowledge the specific concern (dignity, clothing mix-up)
• Sound empathetic but not overly apologetic
• Commit to investigating without making assumptions
• Offer a specific timeline for follow-up
• End with warmth and invitation for further conversation

Discussion Questions

Think about (or discuss with a partner):

1. Would you send this response as-written? Why or why not?
2. What would you need to change or add?
   • Your name and contact info?
   • Specific details about your facility’s process?
   • Your personal voice/tone?
3. What did AI do well? What surprised you?
4. How much time did this save you? Would you use AI for this type of email?

Take This Home

Save this template for future use:

PROMPT TEMPLATE: Upset Family Response

I'm a long-term care administrator. A family member is upset about [describe the concern]. Draft a professional, empathetic response that:
(1) Acknowledges [their specific concern]
(2) Explains [what I'll do/investigate]
(3) Commits to [specific follow-up action and timeline]
(4) Tone: [warm/professional/empathetic]
(5) Length: under [X] words

Context about the situation: [add any relevant background]

Scenario 2: The Job Posting That Actually Works

The Situation

You scheduled 5 CNA interviews for today. Four candidates didn’t show up. No call, no text, just ghosted.

You’re currently operating with 10 CNAs but need 15 to maintain safe staffing. Your current staff is burning out from overtime. Administration is pressuring you to fill positions. You’ve been posting the same boring job description for weeks with minimal response.

You need a job posting that will actually attract candidates in a competitive market.

Your Current (Boring) Job Posting

CNA POSITION AVAILABLE

Responsibilities:
- Provide direct patient care
- Assist with activities of daily living
- Document care provided  
- Follow all facility policies and procedures

Requirements:
- Current CNA certification
- CPR certification
- Able to lift 50 lbs
- Pass background check

Competitive salary and benefits.

Apply at: [website]

Your Challenge

Transform this boring posting into something that will actually make people want to work at your facility.

What makes your facility different:

• Flexible scheduling (you work with people’s school schedules)
• Tuition reimbursement up to $3,000/year for LPN or RN programs
• Small, family-like environment (80 beds – not a huge corporate facility)
• Close to public transportation
• Strong team culture (staff actually support each other)

Step 1: Copy this prompt EXACTLY

Rewrite this CNA job posting to be more compelling and appealing to candidates. Our facility offers: flexible scheduling (we work with school schedules), tuition reimbursement up to $3,000/year for nursing school, small family-like environment (80 beds), close to public transit, strong team culture where staff support each other. Make it warm and welcoming - emphasize culture and growth opportunities, not just a list of tasks and requirements. Around 200 words. Make candidates want to work here.

Current posting:

CNA POSITION AVAILABLE

Responsibilities:
- Provide direct patient care
- Assist with activities of daily living
- Document care provided
- Follow all facility policies and procedures

Requirements:
- Current CNA certification
- CPR certification
- Able to lift 50 lbs
- Pass background check

Competitive salary and benefits.

Step 2: Paste the prompt into your AI tool

Step 3: Read the new job posting

Ask yourself: Would I apply for this job based on what AI wrote?

• Does it make the job sound appealing?
• Does it highlight what makes your facility special?
• Does it speak to what CNAs actually care about?
• Is it too generic or does it feel specific?

Step 5: Make it even better

If you want to improve it, try asking:

• “Make the opening line more attention-grabbing”
• “Add more emphasis on career growth and education support”
• “Make it sound less corporate and more personal”
• “Add a specific call-to-action at the end”

What to Watch For

❌ Common AI Mistakes:

Generic benefits language: “Competitive pay and benefits…”

• Why it’s a problem: Every job posting says this. Be specific about YOUR benefits.

Making up benefits you don’t offer: “Full medical, dental, vision, 401k match…”

• Why it’s a problem: AI doesn’t know your actual benefits package. Verify everything.

Too much corporate speak: “Join our dynamic team of healthcare professionals…”

• Why it’s a problem: Sounds like every other posting. Needs more personality.

Missing the actual pay range: AI might avoid mentioning pay

• Why it’s a problem: Candidates want to know. Add your actual range.

✅ What Good Looks Like

A good job posting will:

• Lead with what makes your facility different (not requirements)
• Emphasize culture and growth, not just tasks
• Sound warm and welcoming, not corporate
• Make candidates feel valued (not just needed)
• Include specific benefits (not just “competitive”)
• Have a clear, friendly call-to-action

Discussion Questions

1. Compare the before and after. What’s the biggest difference?
2. Would YOU apply for this job? What makes it appealing (or not)?
3. What’s still missing?
   • Your actual pay range?
   • Specific scheduling details?
   • Your facility’s personality?
   • Contact information?
4. How could you make this even more specific to YOUR facility?

Take This Home

Save this template for future job postings:

PROMPT TEMPLATE: Job Posting

Create a compelling job posting for a [position] at [type of facility].

What makes us different:
- [Benefit 1 - be specific]
- [Benefit 2 - be specific]  
- [Benefit 3 - be specific]

Requirements (keep brief):
- [Must-have requirement 1]
- [Must-have requirement 2]

Tone: [Warm/welcoming/professional]
Length: [word count]
Emphasize: [Culture/Growth/Team/Flexibility]
Address: [common pain point in this role - e.g., "We know CNAs often feel undervalued..."]

Format: [Job board/Social media/Flyer]

Scenario 3: Turn Messy Meeting Notes into a Clear Summary

The Situation

You just finished a 90-minute Quality Improvement Committee meeting. Multiple topics were discussed, several decisions were made, and various people committed to action items.

Now you need to send a clear, organized summary to everyone who attended (DON, medical director, department heads) AND to your administrator who couldn’t attend but needs to know what happened.

You have messy, scattered notes. You have 30 minutes before your next meeting. You need this summary done.

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Your Messy Meeting Notes

QI Meeting - Feb 26, 2026

People there: Sarah (DON), Dr. Martinez, Tom (dietary), Linda (activities), me

- Fall prevention big topic - 3 falls last week, all in evening shift, Maria brought up need better lighting in north hallway, also raised staffing concern for evening shift

- Medication errors - down to 2 last month!! (was 6 in December), new double-check system working well, Sarah said keep it up, don't get complacent

- Wound care protocol - Sarah presented new protocol from corporate, need all nurses trained by March 15, Tom will arrange coverage for training days so we can get everyone through

- Family satisfaction scores - UP 12% from last quarter! Big win. Linda's new family engagement activities helping a lot. Monthly family nights are popular. Keep doing them.

- Infection control - Dr. Martinez wants to start monthly audits, I said we can start April 1, need to assign someone to lead this - didn't decide who yet

- Budget concerns - we're over on agency staffing again this month, need to discuss recruitment strategy at next meeting, maybe look at sign-on bonuses?

Action items (I think):
- Tom: arrange training coverage (by when??)
- Someone: lead infection control audits (who??)
- Me: think about recruitment ideas for next meeting

Next meeting: March 26, 9am, same place

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Your Challenge

Turn these scattered notes into a professional meeting summary that:

• Clearly organizes the discussion by topic
• Identifies action items with owners and deadlines
• Is easy to scan quickly
• Could be forwarded to people who weren’t there

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Step-by-Step Instructions

STEP 1: Choose your AI tool

Go to one of these websites:

• ChatGPT: chatgpt.com
• Claude: claude.ai (no login required – easiest!)
• Gemini: gemini.google.com

STEP 2: Copy this prompt EXACTLY

Turn these meeting notes into a professional summary with the following format:

- Meeting date & attendees
- Brief discussion summary organized by topic
- Action Items table with columns: Task | Owner | Deadline | Status
- Next meeting date

Keep it clear and scannable. Professional but conversational tone. Use ONLY information from the notes - don't add details or make assumptions.

Notes:

QI Meeting - Feb 26, 2026

People there: Sarah (DON), Dr. Martinez, Tom (dietary), Linda (activities), me

- Fall prevention big topic - 3 falls last week, all in evening shift, Maria brought up need better lighting in north hallway, also raised staffing concern for evening shift

- Medication errors - down to 2 last month!! (was 6 in December), new double-check system working well, Sarah said keep it up, don't get complacent

- Wound care protocol - Sarah presented new protocol from corporate, need all nurses trained by March 15, Tom will arrange coverage for training days so we can get everyone through

- Family satisfaction scores - UP 12% from last quarter! Big win. Linda's new family engagement activities helping a lot. Monthly family nights are popular. Keep doing them.

- Infection control - Dr. Martinez wants to start monthly audits, I said we can start April 1, need to assign someone to lead this - didn't decide who yet

- Budget concerns - we're over on agency staffing again this month, need to discuss recruitment strategy at next meeting, maybe look at sign-on bonuses?

Next meeting: March 26, 9am

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STEP 3: Paste the prompt into your AI tool

• Click in the chat box
• Paste the entire prompt (including your messy notes)
• Press Enter or click Send

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STEP 4: Read the organized summary

Ask yourself:

Would this summary be useful to someone who attended the meeting? Would it make sense to someone who didn’t attend?

Check:

• Did AI organize topics logically?
• Are action items clear?
• Did AI add any details that weren’t in your notes?
• Did AI miss anything important?

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STEP 5: Fix what needs fixing

If something isn’t right, you can ask AI to revise:

• “The action items table is missing deadlines – note that some deadlines are unclear in the original notes”
• “Add a brief ‘Wins’ section at the top highlighting the positive news (medication errors down, family satisfaction up)”
• “Make the tone less formal – this is going to a small team”
• “Tom’s task needs a deadline added – make it March 1 for arranging coverage”

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What to Watch For

❌ Common AI Mistakes:

Inventing details not in your notes:

• AI might add: “Tom agreed to complete training arrangements by March 1”
• Your notes said: “Tom will arrange coverage” (no deadline mentioned)
• Why it’s a problem: You’re now holding Tom to a deadline he didn’t agree to

Assigning tasks to people who didn’t volunteer:

• AI might put: “Linda will lead infection control audits”
• Your notes said: “Need to assign someone” (no one assigned yet)
• Why it’s a problem: Linda might not know she’s responsible

Making decisions sound more definite than they were:

• AI might say: “Approved sign-on bonuses for recruitment”
• Your notes said: “Maybe look at sign-on bonuses?”
• Why it’s a problem: Makes it sound decided when it’s just an idea

Over-organizing unclear notes:

• AI might create very specific categories when your notes were vague
• Why it’s a problem: Might not reflect actual meeting flow or decisions

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✅ What Good Looks Like:

A good summary will:

• Organize scattered thoughts into clear topics
• Identify action items (even if owner/deadline unclear)
• Note what’s decided vs. what needs more discussion
• Be scannable (headings, short paragraphs, bullet points)
• Highlight wins and positive news
• Accurately reflect what was actually said (not made up)

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Discussion Questions

1. How much time did AI save you? Could you have organized this as quickly by hand?
2. What did AI do well?
   • Organizing topics?
   • Creating structure?
   • Making it readable?
3. What did you have to fix?
   • Details AI invented?
   • Deadlines AI assumed?
   • Tone issues?
4. Would you use this for real meeting notes? Why or why not?

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Take This Home

Save this template for future meeting summaries:

PROMPT TEMPLATE: Meeting Summary

Turn these meeting notes into a professional summary.

Format:
- Meeting date & attendees
- [Brief overview / Discussion by topic / Executive summary]
- Action items: [table / list / organized by owner]
- [Decisions made / Items for next meeting]
- Next meeting date

Tone: [Professional / Conversational / Formal]
Length: [Keep it brief / Comprehensive]

Important: Use ONLY information from the notes. Do not add details, deadlines, or decisions that aren't explicitly stated. Flag anything that's unclear.

Notes:
[Paste your notes here]